Why FoondaMate isn’t replying and how to fix it

FoondaMate isn’t mizing you, we promise! If FoondaMate isn’t replying, you should start off by checking that your subscription has not expired. If you’re a new user and FoondaMate isn’t replying, make sure you have a sign up code or get a 1Voucher or OTT Voucher.

I’m getting started for the first time

Getting started with a referral code

If you have never used the FoondaMate robot before, you’ll need a sign-up code to get started.  Ask any of your friends who have paid for a FoondaMate Plan to send you the sign-up code that they received after paying so you can use FoondaMate!

Getting started without a referral code

Don’t worry if none of your friends has a sign-up code to share with you. You can choose one of the FoondaMate Plans listed below and use this link to pay online or buy an OTT voucher or a 1Voucher and send the voucher code to FoondaMate to purchase the plan.

I’ve used FoondaMate before

If you have used FoondaMate before and you aren’t getting a response from the robot, chances are your subscription has expired.

To keep using FoondaMate you’ll need to update your plan. You can choose any of the FoondaMate Plans below. As soon as you’ve updated your plan and your payment has come through, you’ll be able to start using the FoondaMate robot to help you with your schoolwork again.

The FoondaMate Plans

Whether you’ve used FoondaMate before or you’re new to it, you can choose any one of these three plans to get the help you need from FoondaMate, starting from just R5!

Day Pass

• Download unlimited papers and unlimited memos 📝
• Ask unlimited questions 🤔
• For only R5 for a day ✅

Serious Plan

• Download unlimited papers and unlimited memos 📝
• Ask unlimited questions 🤔
• For only R30 for 30 days (which works out to R1 per day) ✅

University Bound Plan

• Download unlimited papers and unlimited memos 📝
• Ask unlimited questions 🤔
• And get help applying to university 🎓
• For R100 for 30 days (equals R3 per day) ✅

Are there other ways I can pay?

If you’re looking for other ways to pay for your FoondaMate Plan, you can try any of these payment methods:

1. 1Voucher or OTT voucher 
2. Using a credit or debit card online
3. Direct bank transfer

What to do if you get stuck trying to pay for your FoondaMate Plan

If you get stuck at any point when you’re trying to make the payment for your FoondaMate Plan, you can send an email to the FoondaMate team at [email protected].